IT Operations Lead (English)

Team management:

• Lead a team of internal IT engineers;
• Set priorities and monitor SLA compliance;
• Develop support processes and internal service delivery;
• Participate in hiring, onboarding, and employee development.

Internal IT support:

• Ensure smooth operation of the employee support service;
• Organize onboarding and offboarding processes;
• Maintain corporate services, user accounts, and workstations;
• Develop a knowledge base, instructions, and service standards.

Hardware management:

• Manage the full lifecycle of corporate hardware: procurement, delivery, inventory, repair, replacement, and disposal;
• Ensure timely delivery of equipment to employees across different countries;
• Maintain up-to-date IT asset records.

Office infrastructure:

• Ensure the operation of office networks (LAN, Wi-Fi, VPN, VLAN);
• Maintain internet connections and network equipment;
• Ensure the functionality of meeting rooms, printers, and access control systems;
• Participate in opening new offices and upgrading existing ones.

Local server infrastructure:

• Maintain the fleet of local servers;
• Organize their inventory, deployment, and monitoring;
• Ensure the stable operation of internal services.

Procurement and licensing:

• Manage the procurement process for hardware and software;
• Plan needs and budgets;
• Monitor suppliers, delivery timelines, and service quality across different countries;
• Manage licenses and subscriptions: inventory, renewals, cost optimization, and vendor communications.

• At least 5 years of experience in system administration;
• At least 2 years of experience managing a team of system administrators or technical support engineers;
• Experience working with distributed teams across multiple geographic locations;
• Understanding of international logistics and equipment procurement specifics;
• Strong administration skills in Google Workspace;
• Experience with Microsoft Active Directory;
• Good knowledge of office networks (LAN, Wi-Fi, VLAN, VPN);
• Experience administering Windows Server and Linux Server;
• Hands-on experience with Git, Docker, and SSO;
• Experience in procurement budget management: planning, budget justification, and spending control;

• Fluency in Russian and English.

  Nice to have:

• Experience supporting 1C servers, Datev, or other local accounting systems;
• Experience setting up new offices or relocating existing ones from scratch;
• Experience in international procurement of hardware and licenses, considering the requirements of different jurisdictions;
• Experience implementing and managing MDM for macOS and Windows.

• Work in the international company;
• Hybrid working format (office/home office);
• Corporate education — courses and trainings;
• Voluntary health insurance after probation period;
• We promote healthy lifestyle and encourage employees by special fitness reimbursement policy;
• Effective onboarding program for a better start;
• Corporate events and team buildings.