Customer Success Manager (English)

You'll be the main point of contact for a portfolio of advertiser accounts, responsible for the full lifecycle:

• Onboarding – get new advertisers set up, tracking installed correctly, and to their first conversions;
• Retention – keep accounts healthy, spot risk early, and run save motions before churn happens;
• Expansion – you carry expansion targets. Spot upsell and upgrade opportunities and drive them to close. Your portfolio is a revenue line you're expected to grow, not just maintain;
• Live client calls – lead onboarding, review, and renewal calls; handle questions, objections, and negotiations in real time;
• Client support across various channels, including our ticketing system.

• 2+ years in Customer Success or Account Management at a B2B SaaS company.
• English at B2+ – you lead live calls confidently, handle objections and negotiations in the moment, and write clearly.
• Comfortable with core SaaS metrics – MRR, churn, expansion/upsell, retention. You understand how they're calculated and why they matter.
• Commercially minded – you're driven by business outcomes, not just keeping clients happy. You treat your accounts as a revenue line and actively drive expansion (upsell, upgrades, retention).
• Comfortable supporting clients across channels – calls, Intercom, email, Slack, Teams, Google Meet, and similar. You've handled a live customer inbox before, including shift-based coverage.
• Experience working in a CRM;
• Experience writing internal and help-center documentation, implementing and improving processes to increase team efficiency will be an advantage;
• A track record of measurable expansion / upsell results in a previous role will be an advantage;

• Familiarity with tools Intercom and MetaBase will be an advantage.

  
  Who you are:

• A proactive self-starter who moves initiatives forward without step-by-step direction, not just executing tasks but spotting opportunities to improve processes, both for clients and the team;
• Reliable, with strong follow-through – you close loops and own outcomes;
• Energetic and present on calls – engaged and lively, never flat;
• A clear, customer-first communicator who balances empathy for the client with a focus on achieving clear results, able to work with both warm, friendly clients and more demanding ones.

• Work in the international company;
• Hybrid (office/home office) or remote working format ;
• Corporate education — courses and trainings;
• Voluntary health insurance after probation period;
• We promote healthy lifestyle and encourage employees by special fitness reimbursement policy;
• Effective onboarding program for a better start;
• Corporate events and team buildings.