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What you'll do:
- Work directly with clients: from onboarding to ongoing support, ensuring quick and clear responses;
- Be prepared to support clients across different channels: calls, Intercom, emails, Slack, Teams, etc.;
- Implement and improve processes to increase team efficiency;
- Identify pain points in the client journey and suggest actionable solutions;
- Track client analytics (usage, retention, health score) and propose improvements;
- Balance empathy for the client with a focus on achieving clear results;
- Support the Team Lead in organizing internal processes, preparing reports, and planning.
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What we expect:
- Experience in Customer Success (B2B SaaS experience is a strong plus);
- Experience in the affiliate marketing industry;
- Ability to work with both warm, friendly clients and more demanding ones;
- Proactive mindset: not just executing tasks but spotting opportunities to improve processes;
- Ability to learn quickly new tools and technical integrations (experience with Intercom or Zendesk is a plus);
- Fluency in English: verbal and written (B2+).
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We offer:
- Work in the international company;
- Hybrid working format (office/home office);
- Corporate education — courses and trainings;
- Voluntary health insurance after probation period;
- We promote healthy lifestyle and encourage employees by special fitness reimbursement policy;
- Effective onboarding program for a better start;
- Corporate events and team buildings.
Customer Success Manager (English)
Tapfiliate is a cloud-based affiliate and referral marketing software that lets businesses quickly set up affiliate programs, build partnerships, manage campaigns and increase profit through partner marketing. We are looking for a Customer Success Manager to support and build long-term relationship with our customers worldwide.