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What you'll do:
- Resolving tickets during working hours and as they are received;
- Advising clients on technical issues related to the company's products;
- Constant self-training in order to improve skills, consultations with the assigned mentor;
- Control over absence of pending and unsolved tickets;
- Interaction with different departments of the company in order to make further decisions;
- Compliance with the rules of processing tickets;
- Maintaining an internal knowledge base;
- Floating schedule of work.
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What we expect:
- Understanding of the work of web applications;
- Technical diagnostic skills of web applications;
- Communication skills and ability to work with clients;
- Responsibility and attention to detail;
- Willingness and ability to learn continuously;
- Positive thinking;
- High level of English - not lower than Intermediate;
- Ability to work in a team.
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We offer:
- Work in the international company;
- Additional days off as well as employee assistance programs;
- Hybrid working format (office/home office);
- Modern offices or access to coworking spaces;
- Corporate education — courses and trainings, meetups and conferences;
- Voluntary health insurance after probation period;
- Buddy Program for efficient onboarding communication and acquaintance with colleagues;
- Corporate events and team buildings.
Customer support specialist
Mitgo is a global tech company focused on delivering innovative solutions and promoting entrepreneurship. Our purpose is to build, invest in, and nurture online businesses. Mitgo offers solutions and services in the MarTech, FinTech, Smart Shopping and IT-driven Startup Incubation sectors. We are looking for a customer support specialist.