Business Analyst (English)

• Analyze workflows in the company in order to optimize them and automate them if necessary;
• Interview workflow owners and participants;
• Formulate process optimization procedures and/or automation terms of reference with and without developer involvement;
• Adjust the workflow templates and Bitrix24 modules; set up new ones from scratch;
• Design and describe integrations of the corporate portal with other corporate services;
• Advise related teams (first-line support, analytics, PMs, developers, testers) on the operation of the corporate portal; participate in testing the functionality for compliance with the terms of reference;
• Implement the procedures and/or developed functionality: presentations, user onboarding, assistance in documentation drafting.

• General experience with Bitrix24 and in setting up workflows, or enough desire and motivation to dive in and understand how the product works from the inside out;
• Ability to present thoughts clearly and convey the main point; use graphs and diagrams to make things simpler;
• Ability to use BPMN to model and design workflows;
• Stakeholder interviewing skills; the /ability to identify the stakeholder's true needs;
• Experience in writing TORs and assigning tasks to developers; basic UI/UX skills for user interface prototyping;
• Intermediate English or higher.

The following is a plus:

• Certificates: Analyst, Bitrix24.CRM, No-code in Bitrix24, Bitrix24 Service Administrator;
• Understanding the API principles. It's important since corporate portal development and workflow automation are often associated with the integration of corporate services;
• SQL skills and experience with SQL databases. We need this because we demonstrate workflow automation performance on dashboards and in reports—and use ClickHouse, Grafana, and—rarely—Excel for that;
• Experience with YouTrack (e.g., creating a JavaScript-based workflow).

• Work in the international company;
• Additional days off as well as employee assistance programs;
• Hybrid working format (office/home office);
• Modern offices or access to coworking spaces;
• Corporate education — courses and trainings, meetups and conferences;
• Voluntary health insurance after probation period;
• Partial reimbursement of gym membership costs;
• Buddy Program for efficient onboarding communication and acquaintance with colleagues;
• Corporate events and team buildings.