Business Analyst (English)

Data analysis
Minsk (Belarus), Tbilisi (Georgia)

Mitgo is a global tech company focused on delivering innovative solutions and promoting entrepreneurship. Our purpose is to build, invest in, and nurture online businesses. Mitgo offers solutions and services in the MarTech, FinTech, Smart Shopping and IT-driven Startup Incubation sectors. We are looking for someone who would cover the tasks related to developing the Bitrix24 corporate portal, YouTrack, and workflow optimization.

  • What you'll do:
    • Analyze workflows in the company in order to optimize them and automate them if necessary;
    • Interview workflow owners and participants;
    • Formulate process optimization procedures and/or automation terms of reference with and without developer involvement;
    • Adjust the workflow templates and Bitrix24 modules; set up new ones from scratch;
    • Design and describe integrations of the corporate portal with other corporate services;
    • Advise related teams (first-line support, analytics, PMs, developers, testers) on the operation of the corporate portal; participate in testing the functionality for compliance with the terms of reference;
    • Implement the procedures and/or developed functionality: presentations, user onboarding, assistance in documentation drafting.
  • What we expect:
    • General experience with Bitrix24 and in setting up workflows, or enough desire and motivation to dive in and understand how the product works from the inside out;
    • Ability to present thoughts clearly and convey the main point; use graphs and diagrams to make things simpler;
    • Ability to use BPMN to model and design workflows;
    • Stakeholder interviewing skills; the /ability to identify the stakeholder's true needs;
    • Experience in writing TORs and assigning tasks to developers; basic UI/UX skills for user interface prototyping;
    • Intermediate English or higher.

    The following is a plus:

    • Certificates: Analyst, Bitrix24.CRM, No-code in Bitrix24, Bitrix24 Service Administrator;
    • Understanding the API principles. It's important since corporate portal development and workflow automation are often associated with the integration of corporate services;
    • SQL skills and experience with SQL databases. We need this because we demonstrate workflow automation performance on dashboards and in reports—and use ClickHouse, Grafana, and—rarely—Excel for that;
    • Experience with YouTrack (e.g., creating a JavaScript-based workflow).
  • We offer:
    • Work in the international company;
    • Additional days off as well as employee assistance programs;
    • Hybrid working format (office/home office);
    • Modern offices or access to coworking spaces;
    • Corporate education — courses and trainings, meetups and conferences;
    • Voluntary health insurance after probation period;
    • Partial reimbursement of gym membership costs;
    • Buddy Program for efficient onboarding communication and acquaintance with colleagues;
    • Corporate events and team buildings.

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