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What you'll do:
- Solving tickets during working hours and as they are received;
- Consulting clients on technical issues of the company's products;
- Continuous self-training in order to improve skills, consultations with an appointed mentor;
- Control of the absence of stuck and unresolved tickets;
- Interaction with various departments of the company in order to make further decisions;
- Compliance with the rules for processing tickets;
- Maintaining an internal knowledge base;
- Floating schedule of work.
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What we expect:
- Understanding how web applications work Skills in technical diagnostics of web applications;
- High level of English - not lower than Intermediate;
- Competent written and oral speech;
- Communication skills and ability to work with a client;
- Responsibility and attention to detail;
- Willingness and ability for continuous learning; positive thinking;
- Skill to work in a team;
- Experience in customer support will be an advantage.
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We offer:
- Work in the international company;
- Additional days off as well as employee assistance programs;
- Hybrid working format (office/home office);
- Modern offices or access to coworking spaces;
- Corporate education — courses and trainings, meetups and conferences;
- Voluntary health insurance after probation period;
- Buddy Program for efficient onboarding communication and acquaintance with colleagues;
- Corporate events and team buildings.
Technical Support Specialist (English)
Mitgo is a global tech company focused on delivering innovative solutions and promoting entrepreneurship. Our purpose is to build, invest in, and nurture online businesses. Mitgo offers solutions and services in the MarTech, FinTech, Smart Shopping and IT-driven Startup Incubation sectors. We are looking for a technical support specialist to support and develop the product.